{"id":2666,"date":"2025-05-27T15:56:59","date_gmt":"2025-05-27T15:56:59","guid":{"rendered":"https:\/\/get.kiwix.org\/?page_id=2666"},"modified":"2026-09-14T15:48:34","modified_gmt":"2026-09-14T15:48:34","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/get.kiwix.org\/fr\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:41px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-right:20%;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.24;\">Select the issue you are having from the list below.<\/h3><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-max-width:70%;\"><p>If you are having an issue that you have not found the answer to below, please contact us at <a href=\"mailto:hello@kiwix.org\"><b>hello@kiwix.org<\/b><\/a>, detailing the problem.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-custom_color_1); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color5);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Plus Jakarta Sans\";font-style:normal;font-weight:700;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-custom_color_2);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_2);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-custom_color_2); }.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 10px;padding-bottom: 10px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".content-bundles\" href=\"#\">Packs de Contenus<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".imager-service\" href=\"#\">Imager Service<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".kiwix-hotspot\" href=\"#\">Kiwix Hotspot<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".reader\" href=\"#\">Reader<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7728 content-bundles faq-content-bundles os-only-guide\"><span class=\"entry-title rich-snippet-hidden\">Guide d'installation uniquement pour OS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/wikiwanderer\/\" rel=\"author\">WikiWanderer<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-24T13:29:53+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7728\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7728\" href=\"#collapse-1-7728\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Guide d'installation uniquement pour OS<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7728\" aria-labelledby=\"faq_1-7728\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><div dir=\"ltr\">\n<p>Voici la proc\u00e9dure de configuration rapide. Pour obtenir des informations plus d\u00e9taill\u00e9es et des conseils sur la r\u00e9solution \u00e9ventuelle des probl\u00e8mes, veuillez consulter les instructions plus d\u00e9taill\u00e9es ci-dessous.<\/p>\n<ol>\n<li>Transf\u00e9rez votre fichier .img sur une carte microSD \u00e0 l'aide de la fonction <a href=\"https:\/\/www.raspberrypi.org\/documentation\/installation\/installing-images\/\" target=\"_blank\" rel=\"noopener\">L'imageur Pi de Raspberry<\/a>. Ne modifiez pas les param\u00e8tres au moment o\u00f9 il verrouille le syst\u00e8me de d\u00e9marrage.<\/li>\n<li>Ins\u00e9rez votre carte dans le Raspberry et mettez-le sous tension.<\/li>\n<li>Premier lancement : apr\u00e8s 1 \u00e0 8 minutes (selon l'appareil et le disque), un r\u00e9seau \u201c Kiwix Hotspot \u201d (ou le nom que vous avez choisi sur le service Imager) appara\u00eetra. Connectez-vous-y. Un portail captif appara\u00eetra.<\/li>\n<li>Suivez les instructions du portail captif qui appara\u00eet ou tapez simplement <code>http:\/\/goto.kiwix.hotspot<\/code> ou <code>http:\/\/network-name.hotspot<\/code> si vous l'avez chang\u00e9 dans le service Imager) dans votre navigateur pr\u00e9f\u00e9r\u00e9. Attention \u00e0 taper l'adresse compl\u00e8te avec <strong><code>http:\/\/<\/code><\/strong>, et non https !<\/li>\n<li>C'est tout. Naviguez et profitez !<\/li>\n<\/ol>\n<\/div>\n<div dir=\"ltr\">\n<p dir=\"ltr\">\u2014\u2014\u2014<\/p>\n<\/div>\n<div dir=\"ltr\">\n<h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">T\u00e9l\u00e9charger et flasher le fichier d\u2019image<\/h5>\n<ul>\n<li dir=\"ltr\">Nous <strong>Tr\u00e8s<\/strong> <strong>recommander<\/strong> que vous t\u00e9l\u00e9chargez via le torrent car il v\u00e9rifie \u00e0 nouveau la corruption du fichier. Assurez-vous d\u2019utiliser <a href=\"https:\/\/www.transmissionbt.com\" rel=\"noreferrer\">Transmission<\/a> (4.11+) ou un autre client webseed afin qu'il ne soit pas oblig\u00e9 d'attendre les autres peers avant de commencer le t\u00e9l\u00e9chargement.<\/li>\n<li dir=\"ltr\">Lorsque vous affichez votre image sur la carte microSD avec <a href=\"https:\/\/www.raspberrypi.com\/software\/\" rel=\"noreferrer\">Imagerie Raspberry Pi<\/a>, Assurez-vous que votre carte dispose de suffisamment d\u2019espace pour permettre l\u2019installation (la taille de l\u2019image est indiqu\u00e9e en haut de cette page) et laissez le processus de v\u00e9rification s\u2019effectuer enti\u00e8rement afin de s\u2019assurer que l\u2019image a bien \u00e9t\u00e9 copi\u00e9e correctement.<\/li>\n<li dir=\"ltr\">N'alterez aucune des param\u00e8tres (nom de r\u00e9seau ou tout autre) car cela bloquera le syst\u00e8me.<\/li>\n<li dir=\"ltr\">Si votre carte n\u2019est pas neuve, essayez peut-\u00eatre une autre. Ces pi\u00e8ces sont assez fragiles et tendent \u00e0 se d\u00e9t\u00e9riorer avec le temps ; il pourrait \u00eatre int\u00e9ressant de les tester. Voir \u00e9galement ci-dessous pour les tests mat\u00e9riels.<\/li>\n<\/ul>\n<h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Comment faire fonctionner le Raspberry Pi<\/h5>\n<ul>\n<li>N'oubliez pas : le Raspberry Pi z\u00e9ro 2W <strong>Ce mode n'est pas pris en charge<\/strong> encore.<\/li>\n<li><span dir=\"ltr\">Vous devez lui accorder 5 \u00e0 8 minutes pour que le premier d\u00e9marrage d\u00e9balle tout et affiche le r\u00e9seau ; apr\u00e8s cela, tout sera beaucoup plus fluide.<\/span><\/li>\n<\/ul>\n<h5 class=\"fusion-responsive-typography-calculated\" dir=\"ltr\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">V\u00e9rifiez votre mat\u00e9riel<\/h5>\n<ul>\n<li dir=\"ltr\">T\u00e9l\u00e9chargez l'image gratuite \u00e0 partir de <a dir=\"ltr\" href=\"https:\/\/get.kiwix.org\/fr\/solutions\/hotspots\/packs-contenus\/\" target=\"_blank\" rel=\"noopener noreferrer\">Page des packs de contenu<\/a>. C\u2019est un t\u00e9l\u00e9chargement plus l\u00e9ger qui acc\u00e9l\u00e8re les tests. S\u2019il vous pla\u00eet <strong>Utilisez le lien torrent<\/strong> Pour s\u2019assurer qu\u2019il n\u2019y a pas de probl\u00e8me avec le t\u00e9l\u00e9chargement (il est t\u00e9l\u00e9charg\u00e9 depuis le m\u00eame emplacement HTTPs, mais il est \u00e9galement s\u00fbr qu\u2019il n\u2019est pas corrompu).<\/li>\n<li dir=\"ltr\">Ins\u00e9rez votre carte SD dans votre ordinateur (veuillez \u00e9galement veiller \u00e0 disposer d\u2019un espace suffisant sur la carte).<\/li>\n<li dir=\"ltr\">Lancez le <a dir=\"ltr\" href=\"https:\/\/www.raspberrypi.com\/software\/\" target=\"_blank\" rel=\"noopener noreferrer\">Logiciel Raspberry Pi Imager<\/a>.\n<ul>\n<li dir=\"ltr\">Ne pas utiliser le bouton \u00ab Choisir un appareil \u00bb<\/li>\n<li dir=\"ltr\">S\u00e9lectionnez le fichier d\u2019image t\u00e9l\u00e9charg\u00e9 via <em dir=\"ltr\">Choisissez OS -&gt; Utiliser personnalis\u00e9<\/em> (le nom du fichier doit \u00eatre <code>demo_yyyy-mm_xxxxxxxx.img<\/code> ou similaire)<em dir=\"ltr\"><br \/>\n<\/em><\/li>\n<li dir=\"ltr\">S\u00e9lectionnez la carte SD en utilisant <em>Choisissez un stockage<\/em> bouton<\/li>\n<li dir=\"ltr\">Cliquez <em>Suivant<\/em> bouton<\/li>\n<li dir=\"ltr\">S\u00e9lectionner <em dir=\"ltr\">Non<\/em> Lorsqu'on lui a demand\u00e9 <em>Personnalisation du syst\u00e8me d\u2019exploitation<\/em><\/li>\n<li dir=\"ltr\">S\u00e9lectionner <em>Oui<\/em> au moment de l'avertissement, vous devrez confirmer que votre carte SD sera effac\u00e9e<em dir=\"ltr\"><br \/>\n<\/em><\/li>\n<li dir=\"ltr\"><strong>Faites en sorte que le processus soit termin\u00e9, y compris la partie de v\u00e9rification.<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div dir=\"ltr\">\u00c0 ce stade, la carte SD devrait contenir exactement ce que cela doit contenir.<\/div>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li dir=\"ltr\">Ins\u00e9rez la carte dans le Pi.<\/li>\n<li dir=\"ltr\">Assurez-vous que l\u2019alimentation \u00e9lectrique soit adapt\u00e9e :\n<ul>\n<li dir=\"ltr\">12,5 W (2,5 A) pour Pi Zero2W, Pi3B et Pi 3B+.<br \/>\nLe Pi3B accepte 2,1 A mais nous recommandons la norme plus courante de 2,5 A.<\/li>\n<li dir=\"ltr\">15 W (3 A) pour Pi 4 et Pi 400<\/li>\n<li dir=\"ltr\">27 W (5 A) pour Pi 5.<\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\">Ins\u00e9rez le cordon d\u2019alimentation, les lumi\u00e8res devraient s\u2019allumer.<\/li>\n<li dir=\"ltr\">Attendez 15 bonnes minutes (pour \u00eatre s\u00fbr), soit 900 secondes.<\/li>\n<li dir=\"ltr\">Utilisez un autre appareil pour rechercher un SSID nomm\u00e9 \u201c Kiwix Hotspot \u201d. C\u2019est un r\u00e9seau ouvert et il ne propose pas d\u2019acc\u00e8s Internet ; selon votre syst\u00e8me de test, il ne peut donc pas \u00eatre consid\u00e9r\u00e9 comme un SSID recommand\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div dir=\"ltr\">\n<p>Suivez les instructions du portail captif qui appara\u00eet ou tapez simplement <code>http:\/\/goto.kiwix.hotspot<\/code> ou <code>http:\/\/network-name.hotspot<\/code> si vous l'avez chang\u00e9 dans le service Imager) dans votre navigateur pr\u00e9f\u00e9r\u00e9. Attention \u00e0 taper l'adresse compl\u00e8te avec <strong><code>http:\/\/<\/code><\/strong>, et non https !<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7167 kiwix-hotspot\"><span class=\"entry-title rich-snippet-hidden\">WiFi network not showing up (Kiwix Hardware)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/reg\/\" rel=\"author\">Renaud Gaudon<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:38:48+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7167\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7167\" href=\"#collapse-1-7167\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">WiFi network not showing up (Kiwix Hardware)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7167\" aria-labelledby=\"faq_1-7167\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Every single Kiwix Hotspot (Kiwix hardware) is manually tested before shipping, including its power-plug. This eliminates all risks associated with download, flashing, hardware defect, etc. That and the fact that we are using Solid State Drive instead of microSD card makes out-of-box issues very unlikely.<\/p>\n<p>After a full year of shipping devices, the single issue we had was a defective power-plug that had us include power-plug testing in our process.<\/p>\n<p>If you can&#8217;t see the WiFi network, please check first with a different phone or computer. Since December 2025, the default WiFi network use WiFi AC (also called WiFi5) over a 5Ghz frequency. That&#8217;s widely supported but some old or very low-end devices might only support 2.4Ghz networks.<\/p>\n<p>If you&#8217;re confident you&#8217;ve tested with different devices that support 5Ghz, <a href=\"\/fr\/hotspot-support\/\">nous contacter<\/a>, ideally with your serial number (found under the device). There remains a slight chance that the device or the power plug has been damaged during shipping.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7174 content-bundles imager-service\"><span class=\"entry-title rich-snippet-hidden\">WiFi network not showing up (OS-only)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/reg\/\" rel=\"author\">Renaud Gaudon<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:39:03+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7174\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7174\" href=\"#collapse-1-7174\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">WiFi network not showing up (OS-only)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7174\" aria-labelledby=\"faq_1-7174\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>After setting up your device for the first time, a non-visible WiFi network is a sign of a problem but it doesn&#8217;t tell which one. The counterpart is that if you see the WiFi network, your Hotspot is working!<\/p>\n<p>First of all, check with another device. Since version 2025-12, the default WiFi network use WiFi AC (also called WiFi5) over a 5Ghz frequency. That\u2019s widely supported but some old or very low-end devices might only support 2.4Ghz networks.<\/p>\n<p>If it wasn&#8217;t the issue, <strong>check and redo<\/strong> the <a href=\"\/fr\/troubleshooting\/#collapse-1-7157\">Standard Setup Procedure<\/a>. Each step is important! Don&#8217;t overlook any.<\/p>\n<ul>\n<li>Downloads over HTTP might appear successful but be corrupt. Torrent will ensure it&#8217;s not corrupt.<\/li>\n<li>Not adding the customisation from Raspberry-Pi Imager is mandatory. As the tool records those as settings, you may have to clear them.<\/li>\n<li>Using a good-quality, in good condition (that usually means new) microSD card is decisive.<\/li>\n<li>Using the verification step of the flashing process is required. It ensures the exact content written to the microSD card could be read. A failure here would indicate the new to replace the microSD card. A success cannot 100% eliminate a microSD card issue though as only the written blocks are tested.<\/li>\n<li>Using the correct power-plug is also mandatory. An underrated power plug or a defective one (that&#8217;s more frequent than you think!) would likely boot up the Pi but wreck havoc upon startup.<\/li>\n<li>Make sure the microSD card is inserted in the Pi. We&#8217;ve all forgot it at some point \ud83d\ude05.<\/li>\n<\/ul>\n<p>If you&#8217;ve checked all this and could not fix the issue, please contact us so we can diagnose together. If you can, please plug your Pi to a monitor and include screenshots or a screen-cast of the booting screen so we can identify error messages and clues.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7213 content-bundles imager-service\"><span class=\"entry-title rich-snippet-hidden\">Download speed is very slow<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/reg\/\" rel=\"author\">Renaud Gaudon<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:26:15+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7213\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7213\" href=\"#collapse-1-7213\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Download speed is very slow<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7213\" aria-labelledby=\"faq_1-7213\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Downloading a Content Bundle or Imager-service made image can be very slow. You should expect fluctuating speeds given the very large size of our images.<\/p>\n<p>Constant very slow speeds are not to be expected and can turn your purchase into a very frustrating experience.<\/p>\n<p>Our images are hosted by <a href=\"https:\/\/wasabisys.com\/\" target=\"_blank\" rel=\"noopener\">Wasabi<\/a> and there is no throttling involved. If you are confident the problem is not on your end of the connection, contact us so we can check and potentially report to Wasabi: we&#8217;ve had multiple cases of inexplicably slow downloads and are trying to document them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7276 content-bundles imager-service kiwix-hotspot\"><span class=\"entry-title rich-snippet-hidden\">Unable to access the dashboard<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/reg\/\" rel=\"author\">Renaud Gaudon<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T14:17:59+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7276\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7276\" href=\"#collapse-1-7276\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Unable to access the dashboard<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7276\" aria-labelledby=\"faq_1-7276\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You are connected to the Hotspot&#8217;s WiFi network but didn&#8217;t get the Captive Portal and can&#8217;t access the Hotspot dashboard (<code>http:\/\/goto.kiwix.hotspot<\/code>)?<\/p>\n<p>Check that you have no VPN software running as by nature those prevent direct connections and the out-server of your VPN provider surely has no access to your physical Hotspot.<\/p>\n<p>If you are an Apple\/iCloud+ User, mind that <a href=\"https:\/\/support.apple.com\/en-us\/102602\" target=\"_blank\" rel=\"noopener\">Icloud Private Relay<\/a> is a VPN and must be disabled to access the Hotpost as well.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2735 reader\"><span class=\"entry-title rich-snippet-hidden\">Cannot copy ZIM files on my hard drive, USB disk or SD card.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/fr\/author\/wikiwanderer\/\" rel=\"author\">WikiWanderer<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:37:18+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-2735\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-2735\" href=\"#collapse-1-2735\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Cannot copy ZIM files on my hard drive, USB disk or SD card.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-2735\" aria-labelledby=\"faq_1-2735\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Storage is often formatted using the <a href=\"https:\/\/en.wikipedia.org\/wiki\/File_Allocation_Table#FAT32\">FAT32<\/a> filesystem which can\u2019t store files larger than 4GB.<\/p>\n<p>We recommend to use <a href=\"https:\/\/en.wikipedia.org\/wiki\/ExFAT\">exFAT<\/a> or even <a href=\"https:\/\/en.wikipedia.org\/wiki\/NTFS\">NTFS<\/a> which can deal with large files and are broadly supported.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:60px;--awb-padding-right:60px;--awb-padding-bottom:30px;--awb-padding-left:60px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:20px;--awb-padding-left-small:40px;--awb-overflow:hidden;--awb-bg-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 15%),var(--awb-color4-a));--awb-bg-color-hover:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 15%),var(--awb-color4-a));--awb-bg-size:cover;--awb-border-radius:20px 20px 20px 20px;--awb-width-large:75%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:1.4;\">Your issues remain unsolved?<\/h4><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:40px;\"><p>Please detail in full the issue(s) you need help with and we&#8217;ll get back to you as soon as we can. If you have a more general query, please view our <a href=\"https:\/\/get.kiwix.org\/fr\/faq\/\"><b>FAQ<\/b><\/a> before contacting us.<\/p>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-963 has-icon-alignment\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;--awb-field-margin-top:0px;--awb-field-margin-bottom:20px;--awb-form-input-height:65px;--awb-form-bg-color:rgba(6,3,36,0);--awb-form-select-bg:var(--awb-color8);--awb-label-font-size:16px;--awb-form-placeholder-color:hsla(var(--awb-color6-h),var(--awb-color6-s),var(--awb-color6-l),calc(var(--awb-color6-a) - 50%));--awb-form-text-color:var(--awb-color6);--awb-form-border-width-top:0px;--awb-form-border-width-bottom:1px;--awb-form-border-width-right:0px;--awb-form-border-width-left:0px;--awb-form-border-color:var(--awb-color6);--awb-form-focus-border-color:var(--awb-color5);--awb-form-focus-border-hover-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc(var(--awb-color5-a) - 50%));--awb-form-border-radius:0px;--awb-icon-alignment-top:0px;--awb-icon-alignment-bottom:1px;--awb-icon-alignment-font-size:1em;\" data-form-id=\"963\" data-config=\"{&quot;form_id&quot;:&quot;963&quot;,&quot;form_post_id&quot;:&quot;963&quot;,&quot;post_id&quot;:2735,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;name&quot;:&quot;Your name&quot;,&quot;email&quot;:&quot;Your email&quot;,&quot;Message&quot;:&quot;Your message&quot;},&quot;field_logics&quot;:{&quot;name&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;Message&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;name&quot;:&quot;text&quot;,&quot;email&quot;:&quot;email&quot;,&quot;Message&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/get.kiwix.org\/fr\/articles-faq\/i-cant-copy-zim-files-on-my-hard-drive-or-sd-card\/\" target=\"_self\" method=\"post\" class=\"fusion-form fusion-form-963\" data-trp-original-action=\"https:\/\/get.kiwix.org\/fr\/faq-items\/i-cant-copy-zim-files-on-my-hard-drive-or-sd-card\/\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div class=\"fusion-form-label-wrapper\"><label for=\"name\">Votre nom<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"name\" id=\"name\" value=\"\"  class=\"fusion-form-input\" placeholder=\"Votre nom \" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div class=\"fusion-form-label-wrapper\"><label for=\"email\">Votre email <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\" name=\"email\" id=\"email\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Votre email *\" data-holds-private-data=\"false\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><label for=\"Message\">Votre message<\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"4\" tabindex=\"\" id=\"Message\" name=\"Message\" class=\"fusion-form-input\" placeholder=\"R\u00e9digez votre message \" data-holds-private-data=\"false\"><\/textarea><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:40px;--awb-padding-top-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div ><button type=\"submit\" class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span  button-default form-form-submit\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-custom_color_2);--button_gradient_angle:360deg;--button_gradient_end:0%;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:var(--awb-custom_color_2);--button_gradient_bottom_color_hover:var(--awb-custom_color_2);\" data-form-number=\"963\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Envoyer<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Votre message a \u00e9t\u00e9 envoy\u00e9 avec succ\u00e8s, merci.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">\u00d7<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Une erreur s'est produite lors de l'envoi de votre message. Veuillez r\u00e9essayer plus tard.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">\u00d7<\/button><\/div><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[137],"class_list":["post-2666","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/pages\/2666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/comments?post=2666"}],"version-history":[{"count":28,"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/pages\/2666\/revisions"}],"predecessor-version":[{"id":8066,"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/pages\/2666\/revisions\/8066"}],"wp:attachment":[{"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/media?parent=2666"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/get.kiwix.org\/fr\/wp-json\/wp\/v2\/folder?post=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}