{"id":7041,"date":"2026-02-24T17:41:16","date_gmt":"2026-02-24T17:41:16","guid":{"rendered":"https:\/\/get.kiwix.org\/?page_id=7041"},"modified":"2026-03-03T12:24:48","modified_gmt":"2026-03-03T12:24:48","slug":"hotspot-support","status":"publish","type":"page","link":"https:\/\/get.kiwix.org\/en\/hotspot-support\/","title":{"rendered":"Hotspot Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-min-height:40vh;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 fusion-animated\" style=\"--awb-content-alignment:center;--awb-font-size:1.5em;--awb-text-color:var(--awb-color2);--awb-text-font-family:&quot;Plus Jakarta Sans&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\" data-animationType=\"fadeInDown\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><p>As a paying Hotspot customer, you are entitled to email support.<\/p>\n<p>All inquiries regarding Kiwix Hotspot are to be sent to <a id=\"mailto\" href=\"mailto:hotspot@kiwix.org?subject=Hotspot+Support&amp;body=S\/N:xxx%0A\">hotspot@kiwix.org<\/a>, with your serial number as reference.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column fusion-flex-align-self-center fusion-animated\" style=\"--awb-overflow:hidden;--awb-bg-color:hsla(var(--awb-color8-h),var(--awb-color8-s),calc(var(--awb-color8-l) + 6%),var(--awb-color8-a));--awb-bg-color-hover:hsla(var(--awb-color8-h),var(--awb-color8-s),calc(var(--awb-color8-l) + 6%),var(--awb-color8-a));--awb-bg-size:cover;--awb-border-color:var(--awb-color4);--awb-border-style:solid;--awb-border-radius:30px 30px 30px 30px;--awb-width-large:60%;--awb-margin-top-large:50px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:71px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" id=\"sn-placeholder-box\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:2em;--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:0px;--awb-margin-left:0px;--awb-text-font-family:Courier, monospace;--awb-text-font-style:normal;--awb-text-font-weight:400; display: none;\" id=\"sn-placeholder\"><p>S\/N: AAAAAA<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-animated\" style=\"--awb-column-gap:50px;--awb-bg-size:cover;--awb-width-large:50%;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeIn\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row fusion-flex-align-items-center\"><div style=\"text-align:right;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/troubleshooting\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Troubleshooting<\/span><\/a><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/faq\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">FAQ<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><script type=\"text\/javascript\">\n    function getSearchParams(k){\n      var p={};\n      location.search.replace(\/[?&]+([^=&]+)=([^&]*)\/gi,function(s,k,v){p[k]=v})\n      return k?p[k]:p;\n    }\n    var sn = getSearchParams(\"sn\");\n    if (sn && sn.length) {\n        var ph = document.getElementById(\"sn-placeholder\");\n        ph.innerHTML = `S\/N: <code>${sn.toUpperCase()}<\/code>`;\n        ph.style.display = 'block';\n        var mailto = document.getElementById(\"mailto\");\n        mailto.setAttribute(\"href\", mailto.getAttribute(\"href\").replace(\"xxx\", sn));\n    }\n<\/script><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"folder":[137],"class_list":["post-7041","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/7041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/comments?post=7041"}],"version-history":[{"count":40,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/7041\/revisions"}],"predecessor-version":[{"id":7186,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/7041\/revisions\/7186"}],"wp:attachment":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/media?parent=7041"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/folder?post=7041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}