{"id":2666,"date":"2025-05-27T15:56:59","date_gmt":"2025-05-27T15:56:59","guid":{"rendered":"https:\/\/get.kiwix.org\/?page_id=2666"},"modified":"2026-09-14T15:48:34","modified_gmt":"2026-09-14T15:48:34","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/get.kiwix.org\/en\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:41px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-right:20%;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.24;\">Select the issue you are having from the list below.<\/h3><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-max-width:70%;\"><p>If you are having an issue that you have not found the answer to below, please contact us at <a href=\"mailto:hello@kiwix.org\"><b>hello@kiwix.org<\/b><\/a>, detailing the problem.<\/p>\n<\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-custom_color_1); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color5);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Plus Jakarta Sans\";font-style:normal;font-weight:700;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-custom_color_2);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_2);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-custom_color_2); }.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 10px;padding-bottom: 10px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".content-bundles\" href=\"#\">Content Bundles<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".imager-service\" href=\"#\">Imager Service<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".kiwix-hotspot\" href=\"#\">Kiwix Hotspot<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".reader\" href=\"#\">Reader<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7728 content-bundles faq-content-bundles os-only-guide \"><span class=\"entry-title rich-snippet-hidden\">OS Only setup guide<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/wikiwanderer\/\" rel=\"author\">WikiWanderer<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-24T13:29:53+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7728\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7728\" href=\"#collapse-1-7728\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">OS Only setup guide<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7728\" aria-labelledby=\"faq_1-7728\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><div dir=\"ltr\">\n<p>Here is the quick setup guide. For more detailed information and potential troubleshooting, please check the more detailed guidelines further down.<\/p>\n<ol>\n<li>Flash your .img file onto a microSD card using <a href=\"https:\/\/www.raspberrypi.org\/documentation\/installation\/installing-images\/\" target=\"_blank\" rel=\"noopener\">Raspberry\u2019s Pi imager<\/a>. Do not edit parameters at it locks the boot system.<\/li>\n<li>Insert your card into the Raspberry and power it up.<\/li>\n<li>First run: after 1-8 minutes (depending on the device and disk) a \u201cKiwix Hotspot\u201d network (or whatever name you chose on Imager service) will appear. Connect to it. A captive portal will appear.<\/li>\n<li>Follow the instructions from the captive portal that appears or simply type <code>http:\/\/goto.kiwix.hotspot<\/code> (or <code>http:\/\/network-name.hotspot<\/code> if you changed it in Imager service) in your favourite browser. Beware to type the full address with <strong><code>http:\/\/<\/code><\/strong>, and not https!<\/li>\n<li>That\u2019s it. Browse, and enjoy!<\/li>\n<\/ol>\n<\/div>\n<div dir=\"ltr\">\n<p dir=\"ltr\">\u2014\u2014\u2014<\/p>\n<\/div>\n<div dir=\"ltr\">\n<h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Downloading and flashing the image file<\/h5>\n<ul>\n<li dir=\"ltr\">We <strong>highly<\/strong> <strong>recommend<\/strong> that you download via torrent as it checks again file corruption. Make sure to use <a href=\"https:\/\/www.transmissionbt.com\" rel=\"noreferrer\">Transmission<\/a> (4.11+) or another webseed client so it does not wait for other peers before starting to download.<\/li>\n<li dir=\"ltr\">When flashing your image onto the microSD card with the <a href=\"https:\/\/www.raspberrypi.com\/software\/\" rel=\"noreferrer\">Raspberry Pi imager<\/a>, make sure you have enough space on your card to allow for the instsallation (image size listed at the top of this webpage) and let it go through the full verification step so as to make sure the image is copied correctly.<\/li>\n<li dir=\"ltr\">Do not change any of the settings (network name or whatnot) as it bricks the system.<\/li>\n<li dir=\"ltr\">If your card isn&#8217;t new then maybe try with another one. These things are pretty fragile and tend to wear off over time, might be worth checking out. See also below for hardware testing.<\/li>\n<\/ul>\n<h5 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Running the Raspberry Pi<\/h5>\n<ul>\n<li>Remember: the Raspberry Pi zero 2W <strong>is not supported<\/strong> yet.<\/li>\n<li><span dir=\"ltr\">You need to give it 5-8 minutes for the first boot to unpack everything and show a network, after that it&#8217;ll be much smoother.<\/span><\/li>\n<\/ul>\n<h5 class=\"fusion-responsive-typography-calculated\" dir=\"ltr\" style=\"--fontsize: 24; line-height: 1.4; --minfontsize: 24; color: var(--awb-custom_color_7);\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Check your hardware<\/h5>\n<ul>\n<li dir=\"ltr\">Download the Free Image from the <a dir=\"ltr\" href=\"https:\/\/get.kiwix.org\/en\/solutions\/hotspots\/content-bundles\/\" target=\"_blank\" rel=\"noopener noreferrer\">Content Bundles Page<\/a>. It&#8217;s a smaller download that speeds up testing. Please <strong>use the torrent link<\/strong> to ensure there is no issue with the download (it downloads from the same HTTPs location but it ensures it&#8217;s not corrupt).<\/li>\n<li dir=\"ltr\">Insert your SD-card onto your computer (again, ensure you have sufficient space on the card).<\/li>\n<li dir=\"ltr\">Launch the <a dir=\"ltr\" href=\"https:\/\/www.raspberrypi.com\/software\/\" target=\"_blank\" rel=\"noopener noreferrer\">Raspberry Pi Imager software<\/a>.\n<ul>\n<li dir=\"ltr\">Don&#8217;t use the Choose device button<\/li>\n<li dir=\"ltr\">Select the downloaded image file via <em dir=\"ltr\">Choose OS -&gt; Use custom<\/em> (filename should be <code>demo_yyyy-mm_xxxxxxxx.img<\/code> or similar)<em dir=\"ltr\"><br \/>\n<\/em><\/li>\n<li dir=\"ltr\">Select the SD-card using <em>Choose storage<\/em> button<\/li>\n<li dir=\"ltr\">Click <em>Next<\/em> button<\/li>\n<li dir=\"ltr\">Select <em dir=\"ltr\">No<\/em> when asked about <em>OS customisation<\/em><\/li>\n<li dir=\"ltr\">Select <em>Yes<\/em> at the warning to confirm your SD-card will be erased<em dir=\"ltr\"><br \/>\n<\/em><\/li>\n<li dir=\"ltr\"><strong>Let the process complete, including the verification part<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div dir=\"ltr\">At this point the SD card should contain exactly what it&#8217;s supposed to.<\/div>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li dir=\"ltr\">Insert the card in the Pi.<\/li>\n<li dir=\"ltr\">Make sure the power supply is appropriate:\n<ul>\n<li dir=\"ltr\">12.5W (2.5A) for Pi Zero2W, Pi3B and Pi 3B+.<br \/>\nPi3B accepts 2.1A but we recommend the more common 2.5A.<\/li>\n<li dir=\"ltr\">15W (3A) for Pi 4 and Pi 400<\/li>\n<li dir=\"ltr\">27W (5A) for Pi 5.<\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\">Plug the power cord, lights should turn on.<\/li>\n<li dir=\"ltr\">Wait 15 good minutes (to be safe), so 900 seconds.<\/li>\n<li dir=\"ltr\">Using another device, look for an SSID named \u201cKiwix Hotspot\u201d. It&#8217;s an open network and it is not providing Internet access so depending on your testing system, it may not be a suggested SSID.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div dir=\"ltr\">\n<p>Follow the instructions from the captive portal that appears or simply type <code>http:\/\/goto.kiwix.hotspot<\/code> (or <code>http:\/\/network-name.hotspot<\/code> if you changed it in Imager service) in your favourite browser. Beware to type the full address with <strong><code>http:\/\/<\/code><\/strong>, and not https!<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7167 kiwix-hotspot \"><span class=\"entry-title rich-snippet-hidden\">WiFi network not showing up (Kiwix Hardware)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/reg\/\" rel=\"author\">renaud gaudin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:38:48+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7167\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7167\" href=\"#collapse-1-7167\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">WiFi network not showing up (Kiwix Hardware)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7167\" aria-labelledby=\"faq_1-7167\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Every single Kiwix Hotspot (Kiwix hardware) is manually tested before shipping, including its power-plug. This eliminates all risks associated with download, flashing, hardware defect, etc. That and the fact that we are using Solid State Drive instead of microSD card makes out-of-box issues very unlikely.<\/p>\n<p>After a full year of shipping devices, the single issue we had was a defective power-plug that had us include power-plug testing in our process.<\/p>\n<p>If you can&#8217;t see the WiFi network, please check first with a different phone or computer. Since December 2025, the default WiFi network use WiFi AC (also called WiFi5) over a 5Ghz frequency. That&#8217;s widely supported but some old or very low-end devices might only support 2.4Ghz networks.<\/p>\n<p>If you&#8217;re confident you&#8217;ve tested with different devices that support 5Ghz, <a href=\"\/hotspot-support\/\">contact us<\/a>, ideally with your serial number (found under the device). There remains a slight chance that the device or the power plug has been damaged during shipping.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7174 content-bundles imager-service \"><span class=\"entry-title rich-snippet-hidden\">WiFi network not showing up (OS-only)<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/reg\/\" rel=\"author\">renaud gaudin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:39:03+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7174\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7174\" href=\"#collapse-1-7174\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">WiFi network not showing up (OS-only)<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7174\" aria-labelledby=\"faq_1-7174\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>After setting up your device for the first time, a non-visible WiFi network is a sign of a problem but it doesn&#8217;t tell which one. The counterpart is that if you see the WiFi network, your Hotspot is working!<\/p>\n<p>First of all, check with another device. Since version 2025-12, the default WiFi network use WiFi AC (also called WiFi5) over a 5Ghz frequency. That\u2019s widely supported but some old or very low-end devices might only support 2.4Ghz networks.<\/p>\n<p>If it wasn&#8217;t the issue, <strong>check and redo<\/strong> the <a href=\"\/troubleshooting\/#collapse-1-7157\">Standard Setup Procedure<\/a>. Each step is important! Don&#8217;t overlook any.<\/p>\n<ul>\n<li>Downloads over HTTP might appear successful but be corrupt. Torrent will ensure it&#8217;s not corrupt.<\/li>\n<li>Not adding the customisation from Raspberry-Pi Imager is mandatory. As the tool records those as settings, you may have to clear them.<\/li>\n<li>Using a good-quality, in good condition (that usually means new) microSD card is decisive.<\/li>\n<li>Using the verification step of the flashing process is required. It ensures the exact content written to the microSD card could be read. A failure here would indicate the new to replace the microSD card. A success cannot 100% eliminate a microSD card issue though as only the written blocks are tested.<\/li>\n<li>Using the correct power-plug is also mandatory. An underrated power plug or a defective one (that&#8217;s more frequent than you think!) would likely boot up the Pi but wreck havoc upon startup.<\/li>\n<li>Make sure the microSD card is inserted in the Pi. We&#8217;ve all forgot it at some point \ud83d\ude05.<\/li>\n<\/ul>\n<p>If you&#8217;ve checked all this and could not fix the issue, please contact us so we can diagnose together. If you can, please plug your Pi to a monitor and include screenshots or a screen-cast of the booting screen so we can identify error messages and clues.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7213 content-bundles imager-service \"><span class=\"entry-title rich-snippet-hidden\">Download speed is very slow<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/reg\/\" rel=\"author\">renaud gaudin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:26:15+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7213\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7213\" href=\"#collapse-1-7213\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Download speed is very slow<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7213\" aria-labelledby=\"faq_1-7213\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Downloading a Content Bundle or Imager-service made image can be very slow. You should expect fluctuating speeds given the very large size of our images.<\/p>\n<p>Constant very slow speeds are not to be expected and can turn your purchase into a very frustrating experience.<\/p>\n<p>Our images are hosted by <a href=\"https:\/\/wasabisys.com\/\" target=\"_blank\" rel=\"noopener\">Wasabi<\/a> and there is no throttling involved. If you are confident the problem is not on your end of the connection, contact us so we can check and potentially report to Wasabi: we&#8217;ve had multiple cases of inexplicably slow downloads and are trying to document them.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7276 content-bundles imager-service kiwix-hotspot \"><span class=\"entry-title rich-snippet-hidden\">Unable to access the dashboard<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/reg\/\" rel=\"author\">renaud gaudin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T14:17:59+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-7276\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-7276\" href=\"#collapse-1-7276\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Unable to access the dashboard<\/div><\/a><\/h3><\/div><div id=\"collapse-1-7276\" aria-labelledby=\"faq_1-7276\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You are connected to the Hotspot&#8217;s WiFi network but didn&#8217;t get the Captive Portal and can&#8217;t access the Hotspot dashboard (<code>http:\/\/goto.kiwix.hotspot<\/code>)?<\/p>\n<p>Check that you have no VPN software running as by nature those prevent direct connections and the out-server of your VPN provider surely has no access to your physical Hotspot.<\/p>\n<p>If you are an Apple\/iCloud+ User, mind that <a href=\"https:\/\/support.apple.com\/en-us\/102602\" target=\"_blank\" rel=\"noopener\">Icloud Private Relay<\/a> is a VPN and must be disabled to access the Hotpost as well.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-2735 reader \"><span class=\"entry-title rich-snippet-hidden\">Cannot copy ZIM files on my hard drive, USB disk or SD card.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/get.kiwix.org\/en\/author\/wikiwanderer\/\" rel=\"author\">WikiWanderer<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-03T12:37:18+00:00<\/span><div class=\"panel-heading\"><h3 id=\"faq_1-2735\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-2735\" href=\"#collapse-1-2735\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-minus fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Cannot copy ZIM files on my hard drive, USB disk or SD card.<\/div><\/a><\/h3><\/div><div id=\"collapse-1-2735\" aria-labelledby=\"faq_1-2735\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Storage is often formatted using the <a href=\"https:\/\/en.wikipedia.org\/wiki\/File_Allocation_Table#FAT32\">FAT32<\/a> filesystem which can\u2019t store files larger than 4GB.<\/p>\n<p>We recommend to use <a href=\"https:\/\/en.wikipedia.org\/wiki\/ExFAT\">exFAT<\/a> or even <a href=\"https:\/\/en.wikipedia.org\/wiki\/NTFS\">NTFS<\/a> which can deal with large files and are broadly supported.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:60px;--awb-padding-right:60px;--awb-padding-bottom:30px;--awb-padding-left:60px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:20px;--awb-padding-left-small:40px;--awb-overflow:hidden;--awb-bg-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 15%),var(--awb-color4-a));--awb-bg-color-hover:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 15%),var(--awb-color4-a));--awb-bg-size:cover;--awb-border-radius:20px 20px 20px 20px;--awb-width-large:75%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:1.4;\">Your issues remain unsolved?<\/h4><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:40px;\"><p>Please detail in full the issue(s) you need help with and we&#8217;ll get back to you as soon as we can. If you have a more general query, please view our <a href=\"https:\/\/get.kiwix.org\/faq\/\"><b>FAQ<\/b><\/a> before contacting us.<\/p>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-963 has-icon-alignment\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;--awb-field-margin-top:0px;--awb-field-margin-bottom:20px;--awb-form-input-height:65px;--awb-form-bg-color:rgba(6,3,36,0);--awb-form-select-bg:var(--awb-color8);--awb-label-font-size:16px;--awb-form-placeholder-color:hsla(var(--awb-color6-h),var(--awb-color6-s),var(--awb-color6-l),calc(var(--awb-color6-a) - 50%));--awb-form-text-color:var(--awb-color6);--awb-form-border-width-top:0px;--awb-form-border-width-bottom:1px;--awb-form-border-width-right:0px;--awb-form-border-width-left:0px;--awb-form-border-color:var(--awb-color6);--awb-form-focus-border-color:var(--awb-color5);--awb-form-focus-border-hover-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc(var(--awb-color5-a) - 50%));--awb-form-border-radius:0px;--awb-icon-alignment-top:0px;--awb-icon-alignment-bottom:1px;--awb-icon-alignment-font-size:1em;\" data-form-id=\"963\" data-config=\"{&quot;form_id&quot;:&quot;963&quot;,&quot;form_post_id&quot;:&quot;963&quot;,&quot;post_id&quot;:2735,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;name&quot;:&quot;Your name&quot;,&quot;email&quot;:&quot;Your email&quot;,&quot;Message&quot;:&quot;Your message&quot;},&quot;field_logics&quot;:{&quot;name&quot;:&quot;&quot;,&quot;email&quot;:&quot;&quot;,&quot;Message&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;name&quot;:&quot;text&quot;,&quot;email&quot;:&quot;email&quot;,&quot;Message&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/get.kiwix.org\/en\/faq-items\/i-cant-copy-zim-files-on-my-hard-drive-or-sd-card\/\" target=\"_self\" method=\"post\" class=\"fusion-form fusion-form-963\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div class=\"fusion-form-label-wrapper\"><label for=\"name\">Your name<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"name\" id=\"name\" value=\"\"  class=\"fusion-form-input\" placeholder=\"Your name \" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div class=\"fusion-form-label-wrapper\"><label for=\"email\">Your email <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\" name=\"email\" id=\"email\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Enter your email *\" data-holds-private-data=\"false\"\/><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><label for=\"Message\">Your message<\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"4\" tabindex=\"\" id=\"Message\" name=\"Message\" class=\"fusion-form-input\" placeholder=\"Write your message \" data-holds-private-data=\"false\"><\/textarea><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:40px;--awb-padding-top-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"963\"><div ><button type=\"submit\" class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span  button-default form-form-submit\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-custom_color_2);--button_gradient_angle:360deg;--button_gradient_end:0%;--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:var(--awb-custom_color_2);--button_gradient_bottom_color_hover:var(--awb-custom_color_2);\" data-form-number=\"963\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">send message<\/span><\/button><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you for your message. It has been sent.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">There was an error trying to send your message. Please try again later.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"folder":[137],"class_list":["post-2666","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/2666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/comments?post=2666"}],"version-history":[{"count":28,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/2666\/revisions"}],"predecessor-version":[{"id":8066,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/pages\/2666\/revisions\/8066"}],"wp:attachment":[{"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/media?parent=2666"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/get.kiwix.org\/en\/wp-json\/wp\/v2\/folder?post=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}